Yes, we ship all over the world ! And we offer free shipping everywhere (please check conditions). Check our Shipping Policy page for further info.

Enjoy free worldwide shipping ! During checkout, you can select your preferred shipping option between normal or express shipping and we will provide an estimated delivery date for each item in your bag based on your chosen shipping method and delivery address.

We offer the following shipping options :

Normal Delivery

• Free

Express Delivery

• 7.99€
• Free over 80€

• France, Belgium, Switzerland, Luxembourg, Spain : 6-12 working days
• Rest of Europe: 6-12 working days
• UK: 6-12 working days
• USA & Canada: 6-12 working days
• Australia & Asia: 6-12 working days
• Rest of the world: 6-12 working days

As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipmentat any time on our Tracking Page. If there is any problem, contact us here and we will be happy to help you

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Take a look at our Return & Exchange Policy page and follow the step-by-step guide.

There's a size chart on every product page.

If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.

This way you will ensure that the fitting is perfect.

We work really hard to make sure all our products meet the highest quality standards.

As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.

But you don't need to worry. If you receive a defective item please contact with hello@coldcultureworldwide.com and explain your situation. Make sure to upload photos of the defects and write your order number.

We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Paypal and some other local payment systems.

When you place an order, our warehouse gets notified and starts the picking process.

Unfortunately we are unable to accept cancellations due to the high volume we have.

If you have bought by accident, please go to our Returns & Exchanges Page and follow the steps.

When you place an order our system always sends a confirmation email.

Make sure to check your spam/promotions inbox.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. To request a return, please send an email to xlf4real@gmail.com

• You can return your order within after 14 days you received your order.
• We reserve the right to return your order to you if your order is sent back to us after the 15th day after receipt.

Yes, you must pay for the cost of your return.

Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.

Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at hellokittyota@gmail.com